Patient, Friendly Senior Tech Support
No jargon, no rushing, and no surprise call-out fees. We help older Australians use their phones, tablets, and computers with complete confidence.
Pensioner discounts available
How We Can Help You
Whether you need someone to come to your home or help you over the phone, we make technology simple.
In-Home Tech Assistance
We come directly to your house in Ipswich or Brisbane to set up new devices, fix printing problems, or speed up slow computers in the comfort of your home.
- Computer, laptop, and iPad/tablet setup
- Printer, scanner, and smart TV configuration
- Fast home Wi-Fi setup & dead zone fixes
Scam Protection & Online Safety
Protect yourself from bank scams, fake emails, and suspicious phone calls. We set up robust security barriers and teach you how to spot red flags safely.
- Anti-virus and malware installation
- Email spam & scam filter configuration
- Password manager setup for easy, safe sign-ins
Family Video Calls & Connection
Stay in touch with children, grandchildren, and friends near and far without frustrating technical glitches.
- FaceTime, WhatsApp, and Zoom setup
- Photo sharing and digital family album setup
- Easy-to-read step-by-step written notes for your reference
Phone & Remote Quick Fixes
For smaller questions or minor glitches, our friendly technicians can call your phone and assist remotely without needing an in-person visit.
- Quick software troubleshooting over the phone
- Email password resets & account recovery
- Patient guidance at your own pace
How to Spot Online & Phone Scams
Four simple rules to keep your savings and personal details safe:
1. Unexpected Phone Calls
Banks, Telstra, or NBN will never call demanding immediate access to your computer or bank account. Hang up immediately.
2. Links in SMS or Email
Never click links in unexpected text messages claiming to be Australia Post, Linkt, or myGov. Delete the message.
3. Gift Cards or Remote Control
Never purchase gift cards or download remote software like AnyDesk if instructed by an unverified caller.
4. When in Doubt, Call Us
If something feels suspicious, call Techtonic Shift first before making any payments or entering passwords.
Quick Scam Safety Tool
Not sure if a call or text message is safe? Check in 30 seconds.
Who contacted you?
Our Simple 3-Step Process
Getting help is easy and stress-free.
Book Online or Call Us
Select a time online or call 07 3067 5570 directly. We confirm all details clearly with you.
We Assist You
Our friendly technician arrives at your home or calls your phone at the agreed time.
Problem Solved
Your tech is working smoothly. We leave clear written notes for your future reference.
Frequently Asked Questions
- Device Setup: Help setting up your new computer or laptop, transferring data, and optimizing system settings.
- Internet Connectivity: Assistance to connect your device to the internet reliably.
- Malware Removal: Clean viruses, spyware, ransomware, and other malicious files on your device.
- Software Configuration: Install applications like anti-virus, email client, word processors, and system tools.
- Performance Tuning: Troubleshoot slow speeds, clean cache/junk files, and suggest component upgrades.
- Apple iOS Samsung Galaxy Google Pixel
- Cross-Platform Support: Patient assistance across Apple, Samsung, Google, and other major smartphone & tablet brands.
- Data Migration: Help transferring photos, contacts, calendars, and apps between your old and new devices.
- Wi-Fi Setup: Connect your mobile phone or tablet to your home or business network.
- Application Installs: Safe setup of anti-virus software, email clients, social media apps, and streaming utilities.
- Personal Tutoring: Show you how to use basic and advanced features with ease and confidence.
- Router Setup: Hook up and configure your routers, modems, and mesh systems.
- Speed Optimization: Tune internal Wi-Fi networks for peak throughput (actual internet speeds remain subject to NBN line speeds provisioned by your ISP).
- Troubleshooting: Identify and repair dropping connections and slow internet issues.
- Signal Boosting: Boost weak Wi-Fi signals in dead zones, including Wi-Fi extender installation.
- Smart Home Connections: Connect your Wi-Fi and internet to your smart TVs, speakers, and home devices.
- Account Setup: Help choosing an email service provider and configuring a secure account.
- Software Installs: Installing anti-virus suites, office tools, web browsers, and media software.
- Software Training: Teach you the basics of using common desktop and mobile applications.
- Routine Updates: Perform system updates to keep your software patched and secure.
- Software Audits: Custom recommendations on which software suits your business or personal needs.
- Device Installs: Setup a new local or network printer, scanner, or multi-function copier.
- Network Connection: Connect your office print devices to your Wi-Fi or wired network.
- Consumables Maintenance: Assistance with changing ink, toner cartridges, and maintenance drums.
- Wireless Printing: Configure secure wireless printing from computers, laptops, tablets, and smartphones.
- Issue Diagnosis: Fast troubleshooting of common paper jams, slow queues, and offline issues.
Book a Friendly Home Visit
Let us take the frustration out of technology. We come directly to you.