Privacy Policy
Techtonic Shift is committed to respecting and protecting your privacy. This policy outlines how we handle your personal information across Ipswich and Brisbane.
Last Updated: August 2026 • Applies to all Techtonic Shift services
1. Our Commitment to Your Privacy
Techtonic Shift ("we", "us", or "our") operates computer repair and IT support services across Greater Ipswich and South-West Brisbane. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We respect your trust and handle your personal details with strict confidentiality.
2. Information We Collect
We only collect personal information that is reasonably necessary to provide on-site or remote IT services, communicate with you regarding your bookings, and process payments:
- Contact Information: Full name, phone number, physical service address, and email address.
- Booking Details: Service requests, hardware/software issue descriptions, and preferred visit times.
- Technical & System Information: Computer make/model, operating system specs, network configurations, and diagnostic error logs provided during support sessions.
- Payment Information: Transaction histories and invoicing records. Credit card numbers are processed directly via PCI-DSS compliant payment gateways and are never stored on our local servers.
3. How We Use Your Information
Your personal information is collected and used strictly for legitimate business purposes:
- Dispatching mobile technicians to your home or office for on-site repairs.
- Initiating secure remote support sessions at your request.
- Sending booking confirmations, reminders, written service notes, and invoices.
- Diagnosing and resolving hardware, software, Wi-Fi, and cybersecurity issues.
- Complying with Australian tax, accounting, and legal requirements.
🔒 Zero Data Selling Guarantee
Techtonic Shift will never sell, rent, or trade your personal information to third-party data brokers or marketing agencies. Your data is used exclusively to deliver your requested IT support services.
4. Disclosure of Information
We may share your information only in limited, necessary circumstances:
- Trusted Service Providers: Secure software vendors assisting our operations (e.g. accounting platforms, SMS notification engines, PCI-compliant payment processors).
- Cleanroom Data Recovery Labs: Specialized lab partners, solely with your explicit consent, when hardware requires physical platter extraction.
- Legal Requirements: Statutory bodies or law enforcement agencies when mandated by Australian federal or state law.
5. Data Security & Storage
We implement robust technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. Remote access sessions require your explicit authorization and terminate completely once the session concludes. Physical service notes and digital booking records are encrypted and stored securely within Australian data centers.
6. Accessing & Correcting Your Data
You have the right to request access to the personal information we hold about you or request corrections if any details are inaccurate. To submit an access or correction request, please contact our team at 07 3067 5570 or via our contact form.
7. Privacy Inquiries & Complaints
If you have questions regarding this Privacy Policy or wish to lodge a complaint about how your data was handled, please reach out to us directly. We aim to respond to all inquiries within 2 business days. If you remain unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Have Questions About Your Privacy?
Speak directly with our team. We are happy to answer any questions about our data security practices.