The internet is a wonderful tool for staying connected with grandchildren, reading the news, and banking online. Unfortunately, scammers frequently target older Australians, exploiting technical anxieties to steal sensitive information. Staying safe doesn't require a degree in computer science—just a few simple habits.
1. Never Share Passwords or One-Time Codes
Your bank, government agencies (like myGov), and utility companies will never call, email, or text you asking for your password, PIN, or the SMS verification code sent to your phone. Anyone asking for these codes is a scammer.
2. Beware of Urgent or Threatening Messages
Scammers rely on creating a state of panic. Common tactics include sending text messages claiming you have an unpaid toll, or emails claiming your bank account has been suspended due to suspicious activity. They want you to click a link and act immediately.
Rule of thumb: If a message demands immediate action or threatens legal consequences, it is almost certainly a scam.
3. Say No to Cold-Call Remote Support
If someone calls you out of the blue claiming to be from Microsoft, Telstra, or NBN Co, stating your computer has a virus or is sending errors, hang up immediately. These companies do not monitor individual computers for viruses. They will try to get you to install software (like AnyDesk or TeamViewer) to gain control of your computer and bank accounts.
4. Ask Before You Click
If you receive an email or text message that seems suspicious or too good to be true, don't click on any links. Instead, ask a trusted family member or a professional technician to verify it for you.
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We provide patient home visits to set up secure devices, teach you safe browsing practices, and configure secure scam-blocking settings.
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